Player services · Module 23

Services

Record a service provided to a guest and settle it against the points held on the guest's account.

Overview

What this module does

The module lists guests with the balance on their points account and their personal discount, and records the services the casino provides to them. A member of staff selects the guest, chooses the service, enters the amount and saves the operation against the account.

The system materials show a guest list with card number, name, status, points balance and discount, searchable by card number or name and filterable by status. For the selected guest the module shows the current balance, the service being recorded, the discount that applies, the settlement currency and the amount, together with a comment field and the guest's photograph for identification.

Key functions

Guest list with card number, name, status, points balance and discount
Search by card number or name, with filtering by status
Service recorded against the selected guest's account
Personal discount applied to the service
Settlement currency chosen for the operation
The most recent operation can be cancelled

Inside this module

Working with a guest's account

Points Accounting

Track a single points balance, its source, credits, spending and configured expiry rules. Gaming-activity points can use a formula based on theoretical loss and the player’s status. Points for rolling participation and manual credits are also described. Points are calculated in the casino’s internal currency and can be used for services offered by the casino. The accounting module supports crediting and debiting with predefined references; back-end rules can deduct expired points by category and reassign personal discounts when a player’s status changes.

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Player Details

Review a visitor’s personal record, statuses, visits, notes and detailed gaming history. The CMS description includes personal details, game-exclusion information, staff notes and comments, a friends list, issued-card information, statuses and visit history. It also describes a detailed gaming history for each visit, including sessions and the guest’s bonus account with a history of points credited and spent.

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Screens & operations

What the module covers

Choosing a guest

Card number
Surname, name and middle name
Status
Points balance
Personal discount
Search and status filter
Guest photograph

Recording an operation

Balance on the account
The service provided
Discount percentage
Settlement currency
Amount
Comment
Document scan
Saved or cancelled

Corrections

The most recent operation cancelled

Named from the Everest system materials. The screens and operations present in a given casino depend on the installed modules, assigned roles and local operating procedures.

Connected workflow

How it fits into Everest

Points reach the account through Points Accounting, from gaming activity, rolling programmes and manual awards. Services recorded here are settled against that balance, so a guest's account in Player Details shows both what was earned and what was spent.